These Terms of Service ("Terms") govern (a) your use of this website, and (b) any engagement in which Precisa Solutions Automation Studio ("Precisa Solutions," "the Studio," "we," "us") builds, delivers, or advises on automation systems, software, or related services for you ("Client," "you"). By using this website or engaging the Studio, you agree to these Terms. If you do not agree, do not use this website or engage our services.
A signed proposal, statement of work, invoice, or other written agreement between you and the Studio for a specific engagement ("Written Scope") forms part of these Terms. Where a Written Scope conflicts with this page, the Written Scope controls for that engagement; these Terms fill any gaps it doesn't address.
1. About this website
- Content on this site is provided for general information about the Studio and its services and does not constitute a binding offer.
- System previews, case studies, and example workflows shown on this site are concept demonstrations — they illustrate the type of work we do, not guaranteed specifications or specific client results.
- We may update, correct, or remove content on this site at any time without notice.
- The Precisa Solutions name, logo, wordmark, and all original site content (text, design, code, and graphics) are the property of the Studio and may not be copied or reused without written permission.
2. Engagements and scope of work
- Every paid engagement starts with a Written Scope describing the deliverables, timeline, and price. Nothing outside that Written Scope is owed by either party.
- Strategy calls are free and carry no obligation — any blueprint or recommendation shared on that call is yours to keep either way.
- Requests that fall outside the Written Scope ("scope changes") are treated as new work: they require a written change order with an agreed price and timeline before we begin them.
- Timelines are estimates given in good faith. They depend on your timely responses, approvals, and access (see Section 4) as well as the availability of any third-party platforms the project relies on. We'll flag delays as early as we're aware of them.
3. Fees and payment
- Engagements are billed as full payment upfront. The full project fee stated in the Written Scope is due before any work begins.
- Payments are processed through our third-party payment processor (currently Stripe). By paying, you agree to that processor's terms in addition to these Terms.
- Unless the Written Scope states otherwise, quoted fees are exclusive of applicable sales, use, VAT, GST/HST, or similar taxes, which are your responsibility.
- Fees are quoted and payable in Canadian dollars (CAD) unless the Written Scope specifies another currency.
- If a payment fails, is reversed, or is not received as agreed, we may pause work and deliverables until it is resolved.
4. Refunds and cancellations
Payment and refunds are governed in full by our Refund Policy, which forms part of these Terms. In short:
- All fees are final and non-refundable once work has started, regardless of project outcome, scope changes, or a later decision to discontinue the engagement.
- If you cancel after paying but before any work has started, contact us as soon as possible for a full refund, less any third-party costs already committed on your behalf (e.g. software licenses or API credits purchased for the project).
- Duplicate charges and invoicing errors are corrected in full — email us and we'll fix it promptly.
5. Chargebacks and payment disputes
- If you believe you were charged in error, please contact us at info@precisasolutions.ca before initiating a chargeback or dispute with your bank or card issuer. Most billing issues can be resolved directly and faster this way.
- Filing a chargeback for a payment tied to work that has already started, without first raising the issue with us, is treated as a breach of these Terms. In that case we reserve the right to suspend any deliverables, access, or support tied to that engagement until the matter is resolved.
- We keep records of Written Scopes, correspondence, and delivered work, and will submit that evidence to the card issuer or payment processor in response to any dispute.
- This section does not limit any right you have under applicable law to dispute an unauthorized or fraudulent charge.
6. Your responsibilities
To deliver on the agreed timeline, we need you to:
- Provide accurate, complete information about your business, processes, and requirements;
- Grant timely access to the accounts, credentials, and third-party tools (e.g. payment processors, CRMs, messaging platforms) needed to build and test the deliverables, and revoke that access when it's no longer needed;
- Review drafts and respond to requests for feedback or approval within a reasonable time; delays here extend the timeline accordingly;
- Comply with the terms of service, usage policies, and pricing of any third-party platform your systems connect to; and
- Use the deliverables lawfully and not for any purpose that violates applicable law or a third party's rights.
7. Intellectual property
- Each party keeps ownership of what it brought to the engagement — pre-existing tools, code, templates, and know-how are not transferred by working together.
- Once an engagement is fully and finally paid, the specific deliverables built for you under the Written Scope are yours to use for your business.
- The Studio retains the right to reuse general techniques, methods, code patterns, and non-confidential know-how developed during an engagement in work for other clients — what's assigned to you is the deliverable itself, not the underlying general expertise used to build it.
- Deliverables may include open-source or third-party licensed components, which remain governed by their own licenses and are not owned by either party.
- Unless you tell us in writing that a project is confidential, the Studio may reference the engagement in general terms and display completed, non-sensitive work in its portfolio and marketing.
- The Precisa Solutions name, logo, and site content remain the property of the Studio at all times.
8. Confidentiality
Both parties agree to keep the other's non-public business information confidential and use it only for the purposes of the engagement. This doesn't apply to information that is already public, was already known to the receiving party, or must be disclosed by law — in the latter case, we'll give notice where legally permitted before disclosing. This obligation survives the end of the engagement.
9. Third-party services and integrations
Automations we build commonly connect to third-party platforms — for example payment processors, email providers, CRMs, AI/API providers, and hosting services. We select these platforms carefully, but we do not control their uptime, pricing, features, or policies, and we are not liable for outages, changes, or discontinuation of any third-party service that a deliverable depends on. Where a platform change requires rework, that rework may be billed as a new engagement.
10. Warranties and disclaimers
We build carefully and test thoroughly before handoff. That said, this website and our deliverables are provided "as is" and "as available." To the maximum extent permitted by law, the Studio disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that any system will be uninterrupted or error-free, or that it will produce any particular business outcome, revenue, or return on investment.
11. Limitation of liability
To the maximum extent permitted by law: the Studio's total liability arising out of or relating to this website or an engagement will not exceed the total fees you paid for the engagement giving rise to the claim, and the Studio is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility of such damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold the Studio harmless from claims, losses, or expenses (including reasonable legal fees) arising from your content, data, or instructions, your unlawful use of a deliverable, or your breach of these Terms.
13. Independent contractor relationship
The Studio is an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and the Studio.
14. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party platforms, natural disasters, internet or infrastructure failures, or other events of force majeure.
15. Termination
Either party may terminate an engagement by written notice. Fees for work performed up to the point of termination are earned and non-refundable per Section 4 and our Refund Policy. On termination after full payment, we will deliver the completed portion of the work product in its then-current state.
16. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Before filing any claim, both parties agree to attempt to resolve the dispute in good faith by contacting the other directly. Any dispute not resolved this way is subject to the exclusive jurisdiction of the courts located in Toronto, Ontario.
17. Order of precedence
If there is a conflict between documents, they apply in this order: (1) a signed Written Scope for a specific engagement, (2) our Refund Policy on payment and cancellation matters, (3) these Terms, and (4) any other content on this website.
18. Severability and entire agreement
If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect and the unenforceable provision will be read to reflect its intent as closely as permitted by law. Together with any applicable Written Scope and our Refund Policy, these Terms are the entire agreement between you and the Studio on their subject matter and supersede any prior discussions on that subject.
19. Changes to these terms
We may update these Terms from time to time. If we do, the date at the top of this page will change, and material changes will be noted clearly. Continued use of this website or an active engagement after an update means you accept the revised Terms; a signed Written Scope for an existing engagement is not affected by a later update unless both parties agree in writing.
Questions
Anything unclear? Email info@precisasolutions.ca — you'll get a straight answer.